UCaaS and CCaaS Join Together with Brightlink at CCW


UC Today

UCaaS and CCaaS Join Together with Brightlink at CCW

16 July 2018 | Rob Scott (UC Today)

Ever since the contact centre began, companies have been looking for ways to streamline and improve the customer experience. The less time an agent spends on a call, the more efficient a contact centre becomes. Combine that with the fact that experience is the most important differentiator in the modern world, and it’s easy to see why the call centre discussion is so important.

For almost eighteen years now, the Customer Contact Week event has been looking at the latest technology and innovations in the customer service space to support companies around the globe. While at the event, CTO Joe White sat down with Rob Scott of UC Today to discuss the omnichannel experience and what solutions Brightlink has to offer.