It's becoming an indisputable fact that business messaging is a more reliable, trusted, and preferred method of communication with consumers. We are living in a time where phone calls are now considered disruptive, and people want to respond in a way that is convenient and...
Let’s face it. Messaging isn’t going anywhere. If you communicate with anyone personally below the age of 30, chances are you mainly text with them. And that’s okay! Did you know that Americans send about 26 billion text messages every single day? The perks of...
Customer service has come a long way in the last few years. Only a couple of decades ago, if you needed help with a product or service, your only options were calling the company or sending a letter – or perhaps physically traveling to a...