One thing that the 2020 pandemic taught us was the value of cloud-based communications. As workers were sent home to work remotely, businesses were left trying to figure out how to keep business running as usual. Communication platform as a service, or CPaaS was the...
If you are a cloud-based communications provider and you are looking for a new channel opportunity, CPaaS is for you. With its flexibility and ease, your customers will love this cloud-based communication platform option. It’s time to jump on this opportunity now as the CPaaS...
As a business owner, you have a very specific industry specialty. That specialty may not have anything to do with telecommunications. So what are you going to do when it comes to making a decision on the best communications solution for your business? There are...
Of all the industries in the United States, the healthcare industry is one of the largest and fastest-growing. As the Boomer generation continues to age, so does the nursing home population. Along with nursing homes, the need for pharmacies, doctor’s offices, hospitals, and mental health...
Providing your clients with a great customer experience is key to any successful business. Retaining existing customers is 5 to 25 times less expensive than investing in new customers. This is why whether your business is big or small, customer experience should be your number...
Communications Platform as a Service, or CPaaS, is the ultimate customizable business communications platform. When deciding on what services you will provide to your customers, you have a lot of decisions to make. This can very easily become an overwhelming process. Plus, most business owners...
CPaaS is proving to be a necessary solution, as nearly 85% of companies believe APIs are critical to their business's future. Choosing the right CPaaS provider can be tough when you don’t know what to look for. Whether you’re looking to add voice and messaging,...
The Communications Platform-as-a-Service or CPaaS market is proving to be one of the quickest growing telecom markets of this decade. In fact, according to a report by Mordor Intelligence LLP, the CPaaS market is expected to grow a CAGR of 34.3% during the forecast period...
As a reseller, you want to create customer stickiness, but sometimes it can be difficult to know where to start. Sure, you want your customers to stay with you forever, but how do you even get them in the door? When no two businesses are...
When it comes to business there is always one focus that comes to mind no matter what the field may be: The Customer. Without customers, nearly all businesses would no longer be important and simply disappear. So it is crucial for all companies - no...