Here’s How VoIP is Helping Remote Workers Worldwide

April 7, 2020

Here’s How VoIP is Helping Remote Workers Worldwide

With the spread of COVID-19 into the US and beyond, numerous employers have closed their doors in order to practice the social distancing recommended by the Centers for Disease Control and Prevention, or CDC. However, thanks to technologies like the internet and VoIP, many companies are continuing to operate through the pandemic with the help of remote workers.

What Do Remote Workers Do?

To put it simply, a remote worker is someone who continues to provide important services to his or her employer from any location outside of the place of employment. This might mean the employee works from home every day, but it may also refer to an employee who works from his or her computer on a business trip. Some of the most common jobs for remote workers include customer service, writing, accounting, nursing, software development, research, and business management, among others.

How VoIP Makes Working Remotely Better

VoIP, which stands for Voice over Internet Protocol, is essentially voice telephone service that is carried over the internet rather than a copper telephone wire. It gives employers a great deal of flexibility in how they assign and utilize various telephone numbers and virtual lines, and it makes it incredibly easy for a remote worker to utilize a line or extension assigned to him or her from anywhere in the world.

VoIP and the Benefits for Your Business

According to a survey from Global Workplace Analytics, the number of people working remotely (telecommuting) increased by 80% between 2005 and 2012, and that number has continued to rise with every passing year. Some of the benefits associated with developing and utilizing a remote work policy include:

      • Better retention rates. People who work from home are happier because they are better able to manage their work and home lives. As a result, retention rates increase sharply, even in call centers, which are known for their high turnovers.
      • Fewer sick days. Employees who work from home tend to be far more satisfied with their jobs. They are less likely to experience stress-induced illness, which means they miss fewer days of work.
      • Less downtime. As COVID-19 has proven, your community (and even your world) can change in the blink of an eye. By hiring remote workers, your business will have far less downtime. This also applies to situations like inclement weather, too.
      • Workers are always in reach. Because VoIP phone systems allow your employees to take their phone numbers with them anywhere, they are always reachable. The best part is that you will not need to keep a list of numbers to call for each employee since everyone has his or her own line or extension.
      • Better productivity. The benefits above – better overall retention rates, fewer sick days, more flexibility, and constant connections – all work together to improve your company’s productivity. While your competitors struggle, you will have the security of knowing that your business is still operating even though your employees are not gathered together in the office.


VoIP makes remote jobs possible, and in today’s day and age – especially during a global pandemic – remote workers can ensure your company’s overall success. A cloud-based VoIP phone solution is affordable, easy to use, and by far the best option for minimizing downtime and keeping things flowing both now and in the future.