How to Get Started with CPaaS

July 13, 2021

How to Get Started with CPaaS

As a business owner, you have a very specific industry specialty. That specialty may not have anything to do with telecommunications. So what are you going to do when it comes to making a decision on the best communications solution for your business? There are many options for you, but CPaaS might just be the answer you are looking for. While you may have many questions on how to get started with CPaaS, we have the answers. Read on to learn more about what it takes to run your business with a CPaaS communications solution.   

What is CPaaS? 

Communications platform as a service. It is a cloud-based communications system that is completely customizable, allowing its users to keep old systems while incorporating new technologies as needed. This is particularly helpful because it lets you keep any contracts you may have prior to adding CPaaS to your product set. As your contracts come up for renewal, you can add more features to your CPaaS setup.  

Benefits of CPaaS 

There are a lot of benefits to using a CPaaS communications solution. You will see most of these benefits as soon as you get started with CPaaS.  

Unlike landline phones, CPaaS is based solely on the internet. This makes scalability very easy. Not only can you add features to the system, but also users. If a user has access to the internet, they can have access to the CPaaS system. You can add a hard phone just by buying another handset. Softphones can be added by downloading the application.  

The flexibility of a CPaaS system is by far one of the biggest benefits when you get started with CPaaS. As mentioned above, you can add features as needed. This allows you to either dive right in by adding all the features at once or slowly integrate CPaaS features.  

Speaking of integration, the ease of integration is another huge benefit of a CPaaS system. All you have to do is contact your provider and let them know which features you would like to add to your platform. They will take care of the rest.  

Your business communications will improve when you get started with CPaaS. The features included in a CPaaS system will not only improve communications within your business but also improve customer service communications as well.  

What You Need to Get Started with CPaaS 

There are a few things you will need in order to get started with CPaaS. Because CPaaS solutions are cloud-based, you will need a high-speed internet connection to support your platform. This connection along with your handsets and internet-capable devices are all you really need to get started with CPaaS. Well, that and a great CPaaS provider.  

Most CPaaS providers are wonderful options. They will be responsible for your installation, maintenance, and updates. However, there are a few things to look for in a great provider that make them more desirable than other providers.  

With the right provider, your network will experience no downtime. Even in a power outage, your CPaaS will function. Just use your softphone and you’re all set to go. This reliability can make a big difference in your business, by ensuring your customers can reach you no matter what the circumstances.   

Your system should be functioning at all hours of the day. However, you will still have a few hiccups every now and then with other technical issues. Due to this, it is important to find a provider with 24/7 customer support.  

There are some CPaaS providers that go above and beyond their competitors. They have taken the extra step to get to know different industries. If you can find a provider that specializes in your industry, they will be able to serve you the best. That provider will know which features will best suit your business needs.  

Get Started with Brightlink’s CPaaS  

Brightlink’s CPaaS solution is part of a worldwide network with over 150 access points. Our reliable CPaaS solution is easy to set up and has all the features you need to run a successful business. Contact us today at 1-888-871-4575 to see how you can get set up with our CPaaS solution.