What features are included with Brightlink PBXCloud?
Brightlink PBXCloud is a comprehensive cloud-based phone system with turnkey features including: call recording, call management, advanced call routing & queuing,, conferencing, IVR, attendant console, Voicemail-to-email, calling plans, call performance, mobile apps, dynamic work stations, business SMS, productivity, diagnostics, disaster recovery, API customization, and integration options. There’s also a robust contact center module that provides capabilities such as whisper, monitor, and barge for customer service teams.
I only want to use certain features. Can I purchase those separately?
Because we believe that our customers gain the most value by using as many of our features as possible, Brightlink PBXCloud includes all of the features out of the box but you will have the ability to choose which features you would like to deploy.
Can Brightlink PBXCloud be used for contact centers?
Yes. We have a full suite of features designed especially for contact centers to streamline call processes, increase employee productivity, and improve engagement with your customers. Features include multiple queue options (round robin, ring all, linear hunt and more), call center reports and analytics, in-call training features (listen, whisper, barge), mobile app, paging support, CRM integration, instant messaging, call pickup, real time QoS, SLA and rule-based routing, and call recording.
How many minutes are included with my account?
Because Brightlink has a world-class IP network, we are able to offer a wide variety of bundled network services/voice minutes with Brightlink PBXCloud including unlimited plans.
Are my calls secure with Brightlink’s service?
Yes. Brightlink PBXCloud is encrypted with secure voice. Calls between endpoints on the Brightlink network (including desk phones, conference phones, Brightlink PBX mobile app, and desktop softphone) are secure to safeguard your day-to-day business communications.
Can I make international calls?
Yes. International rates are available.
As an administrator, can I configure multiple users’ settings at once?
Yes, as an administrative user, you can configure settings for any user on Brightlink PBXCloud and you can use Brightlink’s bulk edit, import, and export features.
Can I apply settings to a call queue group?
Yes, Call Queues allow you to choose wait times, call back options, agent assignments, agent time outs, recording options, and more.
Are there any mobile apps available?
Yes, the BrightlinkPBX mobile app can be downloaded in the Apple Store and Google Play Store.
How does call recording work?
Brightlink enables “always-on” recording, allowing users to have all calls recorded as a default. This capability is typically an add-on service for which providers often charge $20 per user per month but is included with Brightlink PBXCloud . Calls can be recorded based on the Queue, User, or Device involved in the call. Call Recordings are then stored in the Call History and accessible to the User and account administrators.
What is Business SMS/MMS?
Business SMS/MMS is the ability to enable text messaging on business numbers. Brightlink allows the enablement of SMS (Short Message Service) and MMS (Multimedia Messaging Service) on business numbers. Brightlink offers a separate cloud application solution called Brightlink MessageView that enables business texting on any message enabled line.