ELEVATE YOUR VOICE COMMUNICATIONS

Can I transfer my existing phone numbers to Brightlink?

Yes, Brightlink can port your existing numbers for use with Brightlink PBXCloud.  The Brightlink CPaaS platform can also be used to easily provision a wide variety of numbers for use with Brightlink PBXCloud, such as vanity numbers, mobile or landline numbers, 8YY numbers, or consecutive numbers to name a few examples.

Do I “own” my number? 

Yes, the number(s) you receive upon sign-up is your number.

Can I keep my toll-free or local number if I choose to cancel?

You may ask your new carrier to port your toll-free or local numbers to your new service. If you cancel and do not port your numbers, after 30 days the numbers will be returned to the general numbering pool and Brightlink cannot guarantee they will be reserved for you.

How do I select vanity numbers?

You can search for available vanity numbers in Brightlink’s CPaaS Platform

Can I purchase an international number?

Yes, Brightlink has numbers available in 70+ countries.

How long does Brightlink PBXCloud take to implement?

Implementation requires coordination between Brightlink and your IT team. While Brightlink can provision your instance immediately, depending on your office environment and IT resources, implementation typically takes between 1-4 weeks.

What’s involved in setting up my PBXCloud system?

Setup is simple. Brightlink will coordinate with your IT team to provide network connectivity, determine the type of phones you would like to use, map the internal call routing, and set up each user’s account.

Do I need special equipment or a router to make this work?

Brightlink PBXCloud can be delivered with its full functionality over a high speed internet connection. No additional PBX equipment or analog phone lines are needed. You will need to be equipped with a router and a switch (in large deployments) to distribute your internet connection to all devices. A router with QoS (Quality of Service) capabilities is recommended for the best experience. For recommended router settings, please email cloudsupport@brightlink.com.

Do I need to adjust my network router settings?

Yes, Brightlink’s implementation team can provide you with further details. Please email cloudsupport@brightlink.com.

What are the minimum system requirements?

An average call will utilize approximately 70 kbps. We recommend that you have a symmetrical 1mbps internet connection for every concurrent call you expect on your network at any given time.

What happens when I lose power or my internet connection?

The Brightlink PBXCloud has automatic offline call routing. When offline, each user’s calls will be forwarded to a predetermined number of their choice. You can also field inbound calls or make outbound calls utilizing the BrightlinkPBX app.

What features are included with Brightlink PBXCloud?

Brightlink PBXCloud is a comprehensive cloud-based phone system with turnkey features including: call recording, call management, advanced call routing & queuing,, conferencing, IVR, attendant console, Voicemail-to-email, calling plans, call performance, mobile apps, dynamic work stations, business SMS, productivity, diagnostics, disaster recovery, API customization, and integration options.  There’s also a robust contact center module that provides capabilities such as whisper, monitor, and barge for customer service teams.

I only want to use certain features. Can I purchase those separately?

Because we believe that our customers gain the most value by using as many of our features as possible, Brightlink PBXCloud includes all of the features out of the box but you will have the ability to choose which features you would like to deploy.

Can Brightlink PBXCloud be used for contact centers?

Yes. We have a full suite of features designed especially for contact centers to streamline call processes, increase employee productivity, and improve engagement with your customers. Features include multiple queue options (round robin, ring all, linear hunt and more), call center reports and analytics, in-call training features (listen, whisper, barge), mobile app, paging support, CRM integration, instant messaging, call pickup, real time QoS, SLA and rule-based routing, and call recording.

How many minutes are included with my account?

Because Brightlink has a world-class IP network, we are able to offer a wide variety of bundled network services/voice minutes with Brightlink PBXCloud including unlimited plans.

Are my calls secure with Brightlink’s service?

Yes. Brightlink PBXCloud is encrypted with secure voice. Calls between endpoints on the Brightlink network (including desk phones, conference phones, Brightlink PBX mobile app, and desktop softphone) are secure to safeguard your day-to-day business communications.

Can I make international calls?

Yes. International rates are available.

As an administrator, can I configure multiple users’ settings at once?

Yes, as an administrative user, you can configure settings for any user on Brightlink PBXCloud  and you can use Brightlink’s bulk edit, import, and export features.

Can I apply settings to a call queue group?

Yes, Call Queues allow you to choose wait times, call back options, agent assignments, agent time outs, recording options, and more.

Are there any mobile apps available?

Yes, the BrightlinkPBX mobile app can be downloaded in the Apple Store and Google Play Store.

How does call recording work?

Brightlink enables “always-on” recording, allowing users to have all calls recorded as a default. This capability is typically an add-on service for which providers often charge $20 per user per month but is included with Brightlink PBXCloud . Calls can be recorded based on the Queue, User, or Device involved in the call. Call Recordings are then stored in the Call History and accessible to the User and account administrators.

What is Business SMS/MMS?

Business SMS/MMS is the ability to enable text messaging on business numbers. Brightlink allows the enablement of SMS (Short Message Service) and MMS (Multimedia Messaging Service) on business numbers.  Brightlink offers a separate cloud application solution called Brightlink MessageView that enables business texting on any message enabled line.

Can I use my existing analog phones with Brightlink PBXCloud?

No.  Cloud PBX solutions including Brightlink PBXCloud is designed to be used with VoIP phones.

Can I use my existing IP phones with Brightlink PBXCloud?

Brightlink PBXCloud is compatible with nearly all SIP phones other than proprietary hardware required by other PBX providers. 

Can I use my fax machine with Brightlink PBXCloud?

Yes, it may require the installation of an Analog Telephone Adapter (ATA).

Does Brightlink support HD voice?

Yes, where HD voice is available.

Are my calls secure with Brightlink’s service?

Yes. Brightlink PBXCloud  is encrypted with secure voice. Calls between endpoints on the Brightlink network (including desk phones, conference phones, the BrightlinkPBX mobile app, and desktop softphone) are secure to safeguard your day-to-day business communications.

What types of reports can I generate for my account?

Brightlink’s award-winning analytics capabilities allow reporting on call volume, traffic trends, network quality, call history, call traces, queue statistics, agent work patterns, and more.

I am interested in Brightlink PBXCloud and have a few questions. Who should I contact?

For any and all questions about Brightlink PBXCloud features and functions, please contact our sales team using our contact form.

I am currently using Brightlink PBXCloud. Who would I email with support tickets?

For current customers, please email all Brightlink PBXCloud support tickets to cloudsupport@brightlink.com and one of our technicians will get back to you to resolve the issue.