As technology drives increasing proliferation of communication channels, businesses can often find themselves lacking the right tools to engage customers via messaging. Additionally, there can be a range of issues, from technology, to process, to compliance, for managing interactions across email, phone, and messaging channels. But at the same time, research indicates that messaging is increasingly an important communication tool for business, especially for Millennials.
of companies found that they connected with customers more efficiently via text.
of consumers say using text messaging to communicate was effective.
of consumers think that companies who text value their time.
of smartphone users report having zero unread texts at days' end.
*SlickText. 44 Mind-Blowing SMS Marketing and Texting Statistics. September 9, 2019.
*(2019). State of Texting Report. ZoomInfo.
At Brightlink, we believe this is an important need to address and we have developed a solution that makes it easy for an enterprise to engage customers for marketing or customer service via business messaging. Brightlink MessageView is a comprehensive cloud application that lets you send and receive SMS and MMS messages for your business from any numbers, including traditional landlines and toll-free numbers.
Engage with your customers in their preferred channel of communication with. We’ve ensured that Brightlink MessageView is secure, compliant, and easy to deploy, use, and scale. Whether you are using Brightlink MessageView for marketing campaigns/outreach or for customer support, you can:
Message-enable (SMS/MMS) phone numbers, including local and toll-free
Send auto-responses that are triggered from key words
Manage contacts and lists
Send blast messages to distribution lists with CTIA compliance
Maintain and search archive of customer communications for your business
Create shared numbers that can be accessed by teams, e.g. customer service
Have 360 degree view of customer interactions
…and much more! Access our resources below and see for yourself what you can do with Brightlink MessageView.