Every business needs a phone system, but no one needs the headaches associated with legacy PBX systems that are unreliable, expensive to install and maintain, and built on dated communications technology. At Brightlink, we understand your focus is on running your business, so Brightlink PBXCloud is designed to satisfy all your voice communication needs with minimal installation or maintenance.
By combining the innovations of cloud-based software with advancements in IP based network technology, cloud PBX solutions today deliver the highest levels of quality, reliability and security. So not surprisingly, many innovative enterprises have cloud PBX solutions on the top of their list of technology priorities today.
Because your phone system is a critical business communication tool, Brightlink PBXCloud was designed to not only meet your needs but also exceed your expectations. With Brightlink PBXCloud, you get standard capabilities such as:
Full voice communication solution
Business phone access across all platforms and devices
Management of multiple locations
Personalizable interface with customizable branding options
IVR and Contact Center functions
Bundled network services (numbers & minutes)
Compliant with Kari's Law and RAY BAUM's Act
Interested in adding Brightlink PBXCloud to your Toolbox?
Kari’s Law is named for Kari Hunt Dunn, a woman killed in a hotel where she and her 9-year-old daughter were staying. After the attack, Kari’s daughter was unable to contact emergency service personnel because she didn’t realize she had to dial “9” before dialing 911.
In light of this tragedy, Kari’s Law – signed February 16, 2018 – requires multi-line telephone systems (MLTS) to enable direct dialing of “911” without dialing a prefix for an outside number first.
Kari’s Law also requires businesses to notify designated personnel when someone has made a 911 call. These notifications can come via email, phone calls, SMS/text messaging, or on-screen messages. This allows the dedicated personnel to provide immediate first aid if needed and act as an escort for first responders should they need keycard access to any area of the building.
When a 911 call is made from a large building, there are many instances when internal staff may want to be aware of who called 911 in order to respond internally or directly with emergency services personnel. Brightlink PBXCloud allows system admins to enable E911 notifications from their user interface. In the event of an emergency, these notifications will automatically place an additional call to a predetermined extension or phone number identifying that a 911 call was made from a specific office phone.
RAY BAUM’s Act is a collection of communications initiatives named for Ray Baum a self-proclaimed “small-town lawyer” who held key state and federal roles in Oregon and in Washington, D.C. It also stands for Repack Airwaves Yielding Better Access for Users of Modern Services.
Section 506 of RAY BAUM’s Act seeks to improve the location of a 911 call for first responders. In addition to providing the street address, the call should also provide the building number, floor, suite, room, etc. that the call is originating from.
The FCC published new rules regarding RAY BAUM’s Act and Kari’s Law on December 6, 2019, in the Federal Register. Compliance with these rules must be enacted by companies using the following services by the dates listed below.
When completing E911 registration for your Brightlink PBXCloud, we have included an “Address Line 2” field so customers can add a specific suite or other physical location using that space. You can adjust your E911 registration using the Brightlink CPaaS Platform.