ELEVATE YOUR VOICE COMMUNICATIONS

WITH CLOUD PBX

With an Easy, Flexible, and Scalable Business Cloud Phone System

Every business needs a phone system, but no one needs the headaches associated with legacy PBX systems that are unreliable, expensive to install and maintain, and built on dated communications technology.  At Brightlink, we understand your focus is on running your business, so Brightlink PBXCloud is designed to satisfy all your voice communication needs with minimal installation or maintenance.

By combining the innovations of  cloud-based software with advancements in IP based network technology, cloud PBX solutions today deliver the highest levels of quality, reliability and security.  So not surprisingly, many innovative enterprises have cloud PBX solutions on the top of their list of technology priorities today.

Top Technology Priorities for Enterprises

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Brightlink PBXCloud: A Cloud Phone System Designed for Your Enterprise

Because your phone system is a critical business communication tool, Brightlink PBXCloud was designed to not only meet your needs but also exceed your expectations. With Brightlink PBXCloud, you get standard capabilities such as:

Full voice communication solution

Business phone access across all platforms and devices

Management of multiple locations

Personalizable interface with customizable branding options

IVR and Contact Center functions

Bundled network services (numbers & minutes)

Compliant with Kari's Law and RAY BAUM's Act

Interested in adding Brightlink PBXCloud to your Toolbox?

Resources to Learn More

Overview Video

Reasons to Switch

Data Sheet

Upgrade from Mitel

Quick Start Guide

Interested in upgrading to Brightlink PBXCloud?

Interested in becoming a partner? 

Already a customer? Access Brightlink PBXCloud today.

Frequently Asked Questions

Cloud PBX Basics

What’s a cloud-based business phone system?

A cloud-based PBX (private branch exchange) or business phone system provides all the capabilities as a traditional PBX.  The only difference is that it is hosted in the cloud with data stored on secure remote servers and accessible over the internet via software application based phone or IP phones. 

What is Brightlink PBXCloud?

As one of the leading cloud PBX solutions on the market, Brightlink PBXCloud is a cloud-based application that leverages Brightlink’s CPaaS and proven network services to provide you with a comprehensive solution to meet all of your business voice communication needs. 

What type/size of company can use Brightlink PBXCloud?

Whether you have a few employees or tens of thousands, organizations of all types and sizes can use Brightlink PBXCloud  and our solution is designed to easily scale as you scale.

I’m a communications service provider and interested in selling Brightlink PBXCloud to my customers, is that possible?

Yes!  Many communications service  providers are part of Brightlink’s reseller partner program and are co-branding/white-labeling Brightlink PBXCloud as part of their suite of communications solutions to their customers.

Why Brightlink PBXCloud?

What are the benefits & advantages of Brightlink PBXCloud?

Brightlink Cloud PBX offers several distinct capabilities: 

  • Built for ease-of-use: Unlike most Cloud PBX solutions that are retrofitted to the cloud, Brightlink PBXCloud is a native cloud-application built from the ground up to be easy to use and deploy, as well as scaling as your enterprise grows
  • One stop for all things voice: By purchasing Brightlink PBXCloud as a comprehensive voice communications solution, you can take full advantage of Brightlink’s proven network services and extensive global coverage with the highest levels of performance, reliability, scalability, and security
  • Greater value: Because Brightlink PBXCloud is integrated with its extensive network services and provides a turnkey solution with all-inclusive, simple pricing (with no hidden costs), you can experience seamless quality along with maximum value
  • Works with existing hardware investments: Compatibility with most hardware from major non-proprietary phone providers (Cisco, Polycom, Yealink and more)

Your Business Phone Numbers

Can I transfer my existing phone numbers to Brightlink?

Yes, Brightlink can port your existing numbers for use with Brightlink PBXCloud.  The Brightlink CPaaS platform can also be used to easily provision a wide variety of numbers for use with Brightlink PBXCloud, such as vanity numbers, mobile or landline numbers, 8YY numbers, or consecutive numbers to name a few examples.

Do I “own” my number? 

Yes, the number(s) you receive upon sign-up is your number.

Can I keep my toll-free or local number if I choose to cancel?

You may ask your new carrier to port your toll-free or local numbers to your new service. If you cancel and do not port your numbers, after 30 days the numbers will be returned to the general numbering pool and Brightlink cannot guarantee they will be reserved for you.

How do I select vanity numbers?

You can search for available vanity numbers in Brightlink’s CPaaS Platform

Can I purchase an international number?

Yes, Brightlink has numbers available in 70+ countries.

Setting Up Your Phone System

How long does Brightlink PBXCloud take to implement?

Implementation requires coordination between Brightlink and your IT team. While Brightlink can provision your instance immediately, depending on your office environment and IT resources, implementation typically takes between 1-4 weeks.

What’s involved in setting up my PBXCloud system?

Setup is simple. Brightlink will coordinate with your IT team to provide network connectivity, determine the type of phones you would like to use, map the internal call routing, and set up each user’s account.

Do I need special equipment or a router to make this work?

Brightlink PBXCloud can be delivered with its full functionality over a high speed internet connection. No additional PBX equipment or analog phone lines are needed. You will need to be equipped with a router and a switch (in large deployments) to distribute your internet connection to all devices. A router with QoS (Quality of Service) capabilities is recommended for the best experience. For recommended router settings, please email cloudsupport@brightlink.com.

Do I need to adjust my network router settings?

Yes, Brightlink’s implementation team can provide you with further details. Please email cloudsupport@brightlink.com.

What are the minimum system requirements?

An average call will utilize approximately 70 kbps. We recommend that you have a symmetrical 1mbps internet connection for every concurrent call you expect on your network at any given time.

What happens when I lose power or my internet connection?

The Brightlink PBXCloud has automatic offline call routing. When offline, each user’s calls will be forwarded to a predetermined number of their choice. You can also field inbound calls or make outbound calls utilizing the BrightlinkPBX app.

Your Phone System Features

What features are included with Brightlink PBXCloud?

Brightlink PBXCloud is a comprehensive cloud-based phone system with turnkey features including: call recording, call management, advanced call routing & queuing,, conferencing, IVR, attendant console, Voicemail-to-email, calling plans, call performance, mobile apps, dynamic work stations, business SMS, productivity, diagnostics, disaster recovery, API customization, and integration options.  There’s also a robust contact center module that provides capabilities such as whisper, monitor, and barge for customer service teams.

I only want to use certain features. Can I purchase those separately?

Because we believe that our customers gain the most value by using as many of our features as possible, Brightlink PBXCloud includes all of the features out of the box but you will have the ability to choose which features you would like to deploy.

Can Brightlink PBXCloud be used for contact centers?

Yes. We have a full suite of features designed especially for contact centers to streamline call processes, increase employee productivity, and improve engagement with your customers. Features include multiple queue options (round robin, ring all, linear hunt and more), call center reports and analytics, in-call training features (listen, whisper, barge), mobile app, paging support, CRM integration, instant messaging, call pickup, real time QoS, SLA and rule-based routing, and call recording.

How many minutes are included with my account?

Because Brightlink has a world-class IP network, we are able to offer a wide variety of bundled network services/voice minutes with Brightlink PBXCloud including unlimited plans.

Are my calls secure with Brightlink’s service?

Yes. Brightlink PBXCloud is encrypted with secure voice. Calls between endpoints on the Brightlink network (including desk phones, conference phones, Brightlink PBX mobile app, and desktop softphone) are secure to safeguard your day-to-day business communications.

Can I make international calls?

Yes. International rates are available.

As an administrator, can I configure multiple users’ settings at once?

Yes, as an administrative user, you can configure settings for any user on Brightlink PBXCloud  and you can use Brightlink’s bulk edit, import, and export features.

Can I apply settings to a call queue group?

Yes, Call Queues allow you to choose wait times, call back options, agent assignments, agent time outs, recording options, and more.

Are there any mobile apps available?

Yes, the BrightlinkPBX mobile app can be downloaded in the Apple Store and Google Play Store.

How does call recording work?

Brightlink enables “always-on” recording, allowing users to have all calls recorded as a default. This capability is typically an add-on service for which providers often charge $20 per user per month but is included with Brightlink PBXCloud . Calls can be recorded based on the Queue, User, or Device involved in the call. Call Recordings are then stored in the Call History and accessible to the User and account administrators.

What is Business SMS/MMS?

Business SMS/MMS is the ability to enable text messaging on business numbers. Brightlink allows the enablement of SMS (Short Message Service) and MMS (Multimedia Messaging Service) on business numbers.  Brightlink offers a separate cloud application solution called Brightlink MessageView that enables business texting on any message enabled line.

 

Phones and Devices

Can I use my existing analog phones with Brightlink PBXCloud?

No.  Cloud PBX solutions including Brightlink PBXCloud is designed to be used with VoIP phones.

Can I use my existing IP phones with Brightlink PBXCloud?

Brightlink PBXCloud is compatible with nearly all SIP phones other than proprietary hardware required by other PBX providers. 

Can I use my fax machine with Brightlink PBXCloud?

Yes, it may require the installation of an Analog Telephone Adapter (ATA).

Does Brightlink support HD voice?

Yes, where HD voice is available.

Are my calls secure with Brightlink’s service?

Yes. Brightlink PBXCloud  is encrypted with secure voice. Calls between endpoints on the Brightlink network (including desk phones, conference phones, the BrightlinkPBX mobile app, and desktop softphone) are secure to safeguard your day-to-day business communications.

Analytics and Reporting

What types of reports can I generate for my account?

Brightlink’s award-winning analytics capabilities allow reporting on call volume, traffic trends, network quality, call history, call traces, queue statistics, agent work patterns, and more.

Support

I am interested in Brightlink PBXCloud and have a few questions. Who should I contact?

For any and all questions about Brightlink PBXCloud features and functions, please contact our sales team using our contact form.

I am currently using Brightlink PBXCloud. Who would I email with support tickets?

For current customers, please email all Brightlink PBXCloud support tickets to cloudsupport@brightlink.com and one of our technicians will get back to you to resolve the issue. 

Compliance: Kari’s Law and RAY BAUM’s Act

In accordance with FCC guidelines, Brightlink PBXCloud is compliant with both Kari’s Law and RAY BAUM’s Act.

What is Kari’s Law?

Kari’s Law is named for Kari Hunt Dunn, a woman killed in a hotel where she and her 9-year-old daughter were staying. After the attack, Kari’s daughter was unable to contact emergency service personnel because she didn’t realize she had to dial “9” before dialing 911.

 

In light of this tragedy, Kari’s Law – signed February 16, 2018 – requires multi-line telephone systems (MLTS) to enable direct dialing of “911” without dialing a prefix for an outside number first. 

 

Kari’s Law also requires businesses to notify designated personnel when someone has made a 911 call. These notifications can come via email, phone calls, SMS/text messaging, or on-screen messages. This allows the dedicated personnel to provide immediate first aid if needed and act as an escort for first responders should they need keycard access to any area of the building.

How is Brightlink PBXCloud Compliant with Kari’s Law?

When a 911 call is made from a large building, there are many instances when internal staff may want to be aware of who called 911 in order to respond internally or directly with emergency services personnel. Brightlink PBXCloud allows system admins to enable E911 notifications from their user interface. In the event of an emergency, these notifications will automatically place an additional call to a predetermined extension or phone number identifying that a 911 call was made from a specific office phone.

What is RAY BAUM’s Act?

RAY BAUM’s Act is a collection of communications initiatives named for Ray Baum a self-proclaimed “small-town lawyer” who held key state and federal roles in Oregon and in Washington, D.C. It also stands for Repack Airwaves Yielding Better Access for Users of Modern Services.

 

Section 506 of RAY BAUM’s Act seeks to improve the location of a 911 call for first responders. In addition to providing the street address, the call should also provide the building number, floor, suite, room, etc. that the call is originating from.

 

The FCC published new rules regarding RAY BAUM’s Act and Kari’s Law on December 6, 2019, in the Federal Register. Compliance with these rules must be enacted by companies using the following services by the dates listed below.

How is Brightlink PBXCloud Compliant with RAY BAUM’s Act?

When completing E911 registration for your Brightlink PBXCloud, we have included an “Address Line 2” field so customers can add a specific suite or other physical location using that space. You can adjust your E911 registration using the Brightlink CPaaS Platform.

For more information about Brightlink PBXCloud:

Call or text INFO to 1-833-PBX4ALL (1-833-729-4255)