Data Analytics Platform
Transparency and Intelligence for Your Voice Data
Customers expect optimal communication at all times in today’s increasingly fast-moving society. Providing them with the best communication experience requires having the ability to proactively address issues. LiveView offers an industry-leading voice and messaging data analytics tool that’s robust and powerful.
Designed to meet the needs of both communications providers and enterprises, Brightlink LiveView provides comprehensive data analytics into your voice and messaging network performance through an intuitive interface and powerful pre-built reports. Included in our voice and messaging services, Brightlink LiveView lets you uniquely access valuable, real-time network data analytics in order to provide consistently high quality service to your customers.
What You Need to Know About Analytics
Data Drives Insight
Your voice network generates a goldmine of valuable data that can be used to monitor and optimize business performance.
Transparency is Two-Way
Real-time traffic visibility improves both the quality of service you deliver to your customers and allows you to better manage your communication service provider.
Flexibility is Essential
Access to both pre-built reports and ad hoc analytics is essential in today’s data-driven world.
Brightlink Analytics: Drive Your Business with Actionable Insights
With full visibility into real-time voice and messaging traffic and call statistics, Brightlink Analytics provides key insights that let you proactively identify and resolve issues.
Brightlink Analytics gives you the ability to:
See Your Calls
See where your calls are originating from and terminating to based on geography, carrier, and type.
Generate Reports
View full statistical reporting, graphing, historical metrics and more with an intuitive web-based user interface.
Identify Trends, Changes, and Patterns
Compare your current stats against historical data via graphical overlays.
Monitor Calls
See all of your traffic in and out of the Brightlink network in real-time.
Set Alerts
Set customized event notifications and alerts for proactive network management.
Brightlink LiveView
Key Features
Brightlink LiveView is a purpose-built solution that provides full access to real-time analysis of your calls as well as SMS statistics using the same intuitive interface.
What You Get with Brightlink LiveView for Voice:
Real-time reports
Graphical charts
Historical data
Error reporting
What You Get with Brightlink LiveView for Messaging:
Message counts
Short Message Peer-to-Peer (SMPP) cause codes
Delivery rates
Messages per second
Call Detail Record (CDR) access
Alerting
