Carriers have traditionally kept their customers in the dark when it comes to customer experience, statistics and real-time network traffic data. Brightlink believes that customers should no longer be blind to their traffic in a carrier’s network. Through Brightlink IP’s innovative Liveview platform, we share these important statistics with you as they come in, because we know the more information you have, the better equipped you are to serve your customers and focus on your core mission.
See where your calls are originating from and terminating to based on geography, carrier and type
See all of your traffic in and out of the Brightlink IP network in real-time
View full statistical reporting, graphing, historical metrics and more with an intuitive web-based user interface
Instantly open a trouble ticket and send the screen you’re viewing directly to our engineers for quick investigation
Set customized event notifications and alerts for proactive network management
Compare your current stats against historical data via graphical overlays and rapidly identify trends, changes and patterns
Brightlink IP voice and messaging customers can both benefit from Liveview.
We believe this tool is critical for today’s voice and messaging requirements, which is why we offer Liveview as a part of Brightlink’s standard services, at no extra charge.