2020 is certainly not lacking in the eventful category. Unfortunately, due to these events, many industries around the globe saw a decline in users and/or profitability. Conversely, Communications Platform as a Service (CPaaS) solutions, and the communications industry in general, experienced a massive boom! According...
Doesn’t it seem like your long-lost friend “Spam Likely” calls your cell phone more and more every week? If you haven’t noticed, you’re one of the lucky ones. Many users are seeing an increase in robocalls, toll fraud, scammers, and SPAM. These scams are ultimately...
The year 2020 had businesses around the world looking for new and safer ways to contact their customers and keep them informed. The pandemic forced many businesses to adopt different kinds of communication. Many businesses turned to video conferencing, emailing, faxing, and messaging. While video...
When it comes to servicing customers, and particularly customers who have remote workers to think about, it’s important to put their safety at the forefront. There are a lot of laws in place when it comes to keeping people safe, especially in communications, and we...
It's becoming an indisputable fact that business messaging is a more reliable, trusted, and preferred method of communication with consumers. We are living in a time where phone calls are now considered disruptive, and people want to respond in a way that is convenient and...
Let’s face it. Messaging isn’t going anywhere. If you communicate with anyone personally below the age of 30, chances are you mainly text with them. And that’s okay! Did you know that Americans send about 26 billion text messages every single day? The perks of...
Do you remember your first text message? It was probably something along the lines of “Hi” or “Did you get this?” But, what used to be a new and exciting technology is now a typical form of communicating with almost everyone. In fact, over 145...
As a reseller, you want to create customer stickiness, but sometimes it can be difficult to know where to start. Sure, you want your customers to stay with you forever, but how do you even get them in the door? When no two businesses are...
At Brightlink we pride ourselves on being as helpful as we can to our partners to help their businesses be as successful as possible. We are beyond grateful to be able to supply you with excellent communication products and tips to improve your business. We...
When it comes to business there is always one focus that comes to mind no matter what the field may be: The Customer. Without customers, nearly all businesses would no longer be important and simply disappear. So it is crucial for all companies - no...