Brightlink Receives 2018 Product of the Year Award from TMC

Brightlink Receives 2018 Product of the Year Award from TMC

Liveview® Honored for Exceptional Innovation

ATLANTA, GA — March 1, 2018 — Brightlink, the premier IP communications provider delivering carrier-grade voice, messaging and application-based services, announces today that TMC, a global, integrated media company, has named LiveView® as a 2018 CUSTOMER Product of the Year Award winner.

Brightlink’s LiveView® is a critical tool for today’s voice and messaging requirements, offering complete transparency, efficiency and deep insight related to customers’ network traffic data. With LiveView®, customers can view:

  • Where their calls are originating from and terminating to by geography, carrier and type
  • Voice quality metrics, completion percentages, duration and price
  • All customers’ traffic in and out of the Brightlink network, available in real time
  • Full statistical reporting, graphing, historical metrics and more

 

The 2018 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.

“LiveView® was conceived with the idea that carriers traditionally have kept their customers in the dark when it comes to customer experience, statistics and real-time network traffic data,” explains Joe White, CTO of Brightlink. “LiveView is an innovative platform that shares these vital statistics with customers as they come in, because we know the more information you have, the better equipped you are to serve your customers and focus on your core mission. With LiveView, full transparency is the norm. We are honored to accept this prestigious award from TMC for a unique product that is providing value and improving the way our customers do business.”

Brightlink offers LiveView as part of its standard service offerings, at no cost to customers.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Brightlink with a 2018 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its LiveView® solution has proven deserving of this elite status and I look forward to continued innovation from Brightlink in 2018 and beyond.”

The 20th Annual Products of the Year Award winners will be published in the 2018 1st quarter issue of CUSTOMER magazine.

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About Brightlink

Brightlink is a leading communications platform and technology company that delivers voice, messaging, analytics and cloud-based solutions. Our industry-leading CPaaS platform, technology solutions, and network services are used by companies ranging from small to mid-sized businesses to the largest enterprises and communication service providers around the globe. We power more than 30B communication transactions each year with industry-leading quality of service, 24×7 support, and a next-generation IP network that has the highest levels of performance, reliability, scalability and security.

Brightlink is based in Atlanta, GA. Visit www.brightlink.com and follow us on Twitter, LinkedInand Facebook.

For Brightlink media inquiries, please contact: 

Rebecca Harbin

Allison+Partners

404-832-0698

rebecca.harbin@allisonpr.com

 

TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.

About TMC
Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.

TMC Contact:
Stephanie Thompson
Manager
203-852-6800, ext. 139
mailto: sthompson@tmcnet.com



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