01 Mar Brightlink IP Receives 2018 Product of the Year Award from TMC
Liveview® Honored for Exceptional Innovation
ATLANTA, GA — March 1, 2018 — Brightlink IP, the premier IP communications provider delivering carrier-grade voice, messaging and application-based services, announces today that TMC, a global, integrated media company, has named Liveview® as a 2018 CUSTOMER Product of the Year Award winner.
Brightlink’s Liveview® is a critical tool for today’s voice and messaging requirements, offering complete transparency, efficiency and deep insight related to customers’ network traffic data. With Liveview®, customers can view:
- Where their calls are originating from and terminating to by geography, carrier and type
- Voice quality metrics, completion percentages, duration and price
- All customers’ traffic in and out of the Brightlink IP network, available in real time
- Full statistical reporting, graphing, historical metrics and more
The 2018 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.
“Liveview® was conceived with the idea that carriers traditionally have kept their customers in the dark when it comes to customer experience, statistics and real-time network traffic data,” explains Joe White, CTO of Brightlink IP. “Liveview is an innovative platform that shares these vital statistics with customers as they come in, because we know the more information you have, the better equipped you are to serve your customers and focus on your core mission. With Liveview, full transparency is the norm. We are honored to accept this prestigious award from TMC for a unique product that is providing value and improving the way our customers do business.”
Brightlink offers Liveview as part of its standard service offerings, at no cost to customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Brightlink IP with a 2018 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Liveview® solution has proven deserving of this elite status and I look forward to continued innovation from Brightlink IP in 2018 and beyond.”
The 20th Annual Products of the Year Award winners will be published in the 2018 1st quarter issue of CUSTOMER magazine.
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About Brightlink IP
Brightlink IP is the premier IP communications provider delivering carrier-grade voice, messaging, and application-based services to enterprises and carriers around the world. As one of the largest IP-based communications providers globally, we are committed to innovation, customer satisfaction and exceeding expectations. We power our UC&C customers’ products and services in the most critical industry verticals through a seamless, next-generation environment.
From carrier, OTT and enterprise voice services, to SMS and MMS messaging solutions, Brightlink IP provides cost-effective, customizable and easily-accessible solutions. We pride ourselves on industry-leading quality and efficient delivery of reliable services, built specifically for next-generation networks and applications. Our 24×7 Network Operations Center (NOC), customer portals and APIs monitor all customer traffic and network services from end to end, ensuring flawless execution. Our trusted partnerships include the largest global carriers and most sophisticated enterprises. We pride ourselves on delivering world-class services to these partners consistently, every day.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.
For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.
For Brightlink IP media inquiries, please contact:
Jaymie Scotto & Associates (JSA)
+1 866.695.3629 ext. 6
203-852-6800, ext. 139