UCaaS vs CPaaS, what’s right for your customers? For telecom resellers looking to beef up their offerings, there is no shortage of solutions to choose from. However, deciding what is best for your customer base can be challenging. With new acronyms popping up every quarter,...
CPaaS is proving to be a necessary solution, as nearly 85% of companies believe APIs are critical to their business's future. Choosing the right CPaaS provider can be tough when you don’t know what to look for. Whether you’re looking to add voice and messaging,...
You have successfully solved all of your pain points by picking a platform provider that has your best interest in mind. Now it’s time to turn to your customer’s pain points so that you can successfully start selling your offering. When trying to understand customer...
Let’s face it. Messaging isn’t going anywhere. If you communicate with anyone personally below the age of 30, chances are you mainly text with them. And that’s okay! Did you know that Americans send about 26 billion text messages every single day? The perks of...
As a reseller, you want to create customer stickiness, but sometimes it can be difficult to know where to start. Sure, you want your customers to stay with you forever, but how do you even get them in the door? When no two businesses are...
When it comes to business there is always one focus that comes to mind no matter what the field may be: The Customer. Without customers, nearly all businesses would no longer be important and simply disappear. So it is crucial for all companies - no...
Hosted PBX and SMS business is often an easy sell for customers upgrading from legacy providers or other costly solutions. However, many service providers may find it difficult to retain their customers with never-ending price cuts from competitors. While good customer service is a fantastic...
When it comes to the future of communication, it’s all centered around one main goal: Flexibility. As soon as technology advanced enough for communication to go mobile, the world exploded with users demanding even more flexibility. And rightfully so, since there’s nothing more satisfying than...